To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through our contact page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Remote controls, projector lamps, internal electrical parts, or components are also non-returnable.

PROJECTOR SCREENS, PROJECTOR BUNDLE DEALS cannot be returned for a refund, exchange or replacement once purchased. Please ensure you take your room measurements before ordering our items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping Collections:
We do not have any shipping collection services for any of our items. If you would like to return an unit, please arrange your own shipping with your own insurance. In for instance, you request us for a collection on your behalf and we agree to do so in unforeseen circumstances, we will use a third party to collect your item. The costs of the collections are £24 for any items under 1m length and £30 for units over 1m length. There are no collections services for addresses outside the UK mainland (excludes highlands, islands and remote areas).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.