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Terms & Conditions

Terms and Conditions


1.1 ABIS Group UK Ltd provides top quality ‘ABIS Group UK Ltd’ branded hand dryers to the commercial sector. 

1.2 The following terms and conditions apply to all transactions received by ABIS Group UK Ltd via the telephone, Internet, mail and email. Upon placing and paying for an order you are agreeing to these terms and conditions. These terms will override any terms that your official orders may state and the placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. Terms and conditions do not affect your statutory rights.

1.3 All sales made are on a business to business basis only and distance selling regulations do not apply to any transactions made on this site or as a result of sales made directly with us whether by telephone, fax, letter or email.

1.4 We make every effort to ensure that our product description is accurate.  An accurate description ensures a happy customer.  Please ensure that you read the description in full before making your purchase. ABIS Group UK Ltd will not be held liable if you fail to read the product description. e.g If you purchase a dryer that states it is only suited to medium traffic and it is placed in a high traffic area this will be deemed as misuse and warranty will not apply.  Any typographical, clerical or other accidental errors or omissions in any product description, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our behalf.


2.1 Prices shown are in pounds sterling and are exclusive of VAT unless otherwise stated. Euro prices are for reference purposes only. All payments are to be made in GBP. If you choose to make payments in any other currency we will not be liable for any charges that you may incur. All prices on this website are subject to change without notice.


3.1 We accept payments on-line via our secure payment gateway.  You may also pay by bank transfer or by cheque or postal orders.  Your goods will not be dispatched until we are in receipt of cleared funds. In the case of cheques and postal orders your order will not be processed for 10 days.

3.2 Where you have bought from us before, you may apply for an account with us in which case we may, in our absolute discretion, offer you credit terms. 


4.1 All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.

4.2 Delivery is carried out using DPD tracked service. Deliveries to will normally be made between the hours of 8:00 – 18:00 Monday to Friday. It is your responsibility to ensure that someone is available to sign for the goods between these hours. If there is nobody available to sign for your goods when DPD arrive the courier may choose to try and re-deliver the following business day. If after the 2nd attempt is made there is still nobody available to sign for the goods they will be returned to ABIS Group UK Ltd. We will then reserve the right to charge additional delivery fees to resend the item out again. Cancelled orders will incur a 20% restocking fee to cover the costs of original sale, shipping, administration, testing and repackaging. On very rare occasions DPD may experience delays or losses. We shall not be liable for any loss, costs, damages, charges or any expenses caused by any delay in the delivery of the goods once such goods are collected from our depot by 

4.3 Time for delivery shall not be of the essence unless previous agreed by us in writing.

4.4  If we fail to deliver the goods other than for reasons outside of our reasonable control then, provided that you have given not less than 10 days’ notice in writing and we have failed to deliver the goods after 28 days after receiving such notice you may cancel the order. 


5.1 When the goods are delivered to your door you are responsible for them. If you choose to ask for the goods to be left in a safe place or with a neighbour it is at your own risk and we will not accept any liability if the goods go missing.

5.2 From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk.

5.3 You should examine the goods when DPD make their delivery, noting any damage or shortages.  If you cannot examine the goods but the external packaging looks in good condition then you must mark the delivery note/or DPD LCD signature panel “not examined”. If there are any signs of damage on the box you must mark the delivery note / or DPD LCD signature panel as ‘DAMAGED’. If you do not mark the DPD LCD Signature panel as damaged or not examined this is deemed as your acceptance of the goods and no claims can arise for damaged goods or shortages. 


6.1 Shortages, damages and incorrect goods should be reported to ABIS Group UK Ltd within 2 days from receipt.

6.2 We shall be under no liability for any damage or shortages that would be apparent on reasonable careful inspection if the terms of clause 6.1 are not complied.

6.3 We shall be under no liability in respect of any damage unless you return the goods to us and we have had an opportunity to inspect the Goods before any use is made or any alteration or modification is made thereto by you.

6.4 Subject to clause 6.2 and 6.3, we shall make good any shortage and where appropriate replace any goods damaged in transit as soon as it is reasonable to do so, but otherwise we shall be under no liability whatsoever arising from such shortage or damage.


7.1 All products offered and purchased on the www.abiselectronics.co.uk website are guaranteed for a period of 24 months unless otherwise stated from the date of the original invoice. The 24 Month Warranty does not apply to products purchased through third party re-sellers or auction platforms. Original proof of purchase is required before we can entertain a warranty claim in order to confirm that the goods where purchased by your company via the ABIS Group UK Ltd website. If you cannot find your invoice we will require an email from the original purchasers email domain who’s email was given at the time of purchase. This will enable us to find the proof of purchase via email search. Goods purchased via electrical wholesalers carry a 12 Month warranty and any claims should be taken up with the wholesaler from whom you originally purchased the goods from.  The guarantee excludes faults caused by accident, incorrect fitting such as, but not limited to, rounding off screws with unnecessary use of power tools, customisation or incorrect power supply. Warranty also excludes neglect, vandalism and misuse. If dryers are placed into an environment that has very poor air quality or is prone to large amounts of dust, this may clog up the internal parts and reduce the lifespan of the dryer which will not be covered under warranty. Warranty does not cover general wear and tear of motors and brushes as these will naturally wear down the more they are used. The warranty covers internal parts only. The warranty does not cover external covers, switches, filters or trays as any damage to external parts will be deemed as misuse/vandalism. The warranty also excludes costs incurred from removal and refitting of the hand dryer and/or any other costs incurred by third party contractors. Your warranty will be void should you attempt to repair the machine yourself without prior written authorisation from ABIS Group UK Ltd. In the event of a warranty claim, please return the item at your own cost with a copy of the original receipt and proof of professional fitting along with a full description of the fault to us at:

7.2 Please identify, where reasonably possible the part or area of the dryer that has failed or, alternatively, provide us will an explanation of the failure. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting our Customer Service Department during office hours.

7.3 If, upon inspection we find that the fault was caused by any exclusions listed in clause 7.1 we will contact you via email. We will then either return the dryer back to you in its current condition or repair the dryer at an agreed cost to you. If upon inspection we find that there is no fault and the dryer is in perfect working order you will be liable for the cost of return postage. You can either arrange collection yourself or we can arrange a courier to deliver the goods back to you at an agreed cost.

7.4 If upon inspection we find that a part has failed prematurely due to normal wear and tear with the exclusion of motors and brushes and under the conditions that the dryer was intended, we will replace the failed part and return the fixed item back to you at no cost to you. If we find that the dryer has failed prematurely and we cannot repair the item we will replace the entire dryer at no cost to you. If since the time that you purchased the dryer there has been a model update you will be given the updated version as a replacement.


7.5 Subject to clauses 4 – 6 (inclusive) clause 7.6 – 7.9 sets out our liability to you (including the acts of any acts or omissions of our employees, agents or sub–contractors) in respect of:

7.5.1 any breach of these terms and conditions;

7.5.2 any use made or resale by you of any of the goods we have agreed to sell to you;

7.5.3 any representation, statement or tortuous act or omission including negligence under or in connection with these terms and conditions.

7.6 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

7.7 Nothing in these terms and conditions excludes or limits our liability:

7.7.1 for death or personal injury caused by our or our employees negligence; or

7.7.2 for any matter which it would be illegal for us to exclude or attempt to exclude liability; or

7.7.3 for fraud or fraudulent misrepresentation on our employees part.

7.8 Subject to clauses 7.6 and 7.7 our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these terms and conditions shall be limited to the price that you pay for the goods under the order accepted by us under clause 1.3; and

7.9 We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with these terms and conditions. 


Due to the commercial nature of hand dryers, all sales contemplated or concluded by a business/for a business or commercial use shall be treated on a business-to-business basis and that any goods purchased are purchased for business purposes only. As a business customer, purchases made under the Contract will not benefit from the same statutory protection available to consumers under the Sale of Goods Act 1979 (as amended) and other related consumer legislation;

8.1 You will get a 14 day ‘peace of mind purchasing’ period when purchasing any goods from us which entitles you to a full refund if the following conditions are met. The 14 day period starts from the day that your order is placed (your invoice date). You must notify us by emailing info@abiselectronics.co.uk that you do not want the item within this 14 day period to obtain a peace of mind purchasing returns number. The item must be sent back to us in its original, undamaged and undefaced packaging and at your cost. The box should not be written on. We advise covering the box with parcel paper prior to sticking any postage labels. We will not accept returned goods that have been used. If you wish to test the goods prior to fitting to the wall you can fix a standard 3 pin plug to the flex, we will not deem this as usage.  The item must be received by us no later than 14 days from the date that the item was signed for. If you contact us outside of the 14 day period or we do not receive the goods within 14 days you will not qualify for peace of mind returns. If you do not qualify for peace of mind returns due to expiry but your goods are still meet the conditions above you will receive a refund less 20% restocking fee. Refunds with restocking fees will not be accepted after your 14 day cooling off period expires. If your return with re-stocking fee is agreed within the 14 day cooling off period but we do not receive the goods within 28 days of you receiving them, your return acceptance will be void and the goods will be returned back to you.

8.2 We reserve the right to charge 20% of the value of the goods as a restocking fee on all deliveries which are refused without a valid reason. This restocking fee covers original transport, testing, processing and repackaging.

8.2.1 Where you are returning part of an order for a refund that you have had a multi-buy discount applied, your refund will be calculated once the multi buy discount has been removed and recalculated.  

8.3 We reserve the right to charge 20% of the value of the goods as a restocking fee on all deliveries which are ordered in error. This restocking fee covers original transport, testing, processing and repackaging.

8.4 A business or person who is not a party to the Contract shall not have any rights to enforce its terms.

8.5 All refunds will be made back onto the original card that was used to purchased the goods. Pay Pal purchases will be refunded back into the PayPal account that purchased the goods. Payments made by bank transfer will be refunded via cheque to the company name on the sales invoice. Bank transfer payments will NOT be refunded into a nominated bank account of your choice.


9.1 We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as Act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.


10.1 Notwithstanding the passing of risk in the goods on delivery as envisaged by clause 5.1, legal and beneficial title in the goods shall not pass to you until we have received cleared funds in full for the goods and any other goods supplied by us to you.


11.1 These terms and conditions are subject to change at any time without prior notice to you.

11.2 No waiver by us of any breach of these terms and conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

11.3 A person who is not a party to these terms and conditions shall have no right under these terms and conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.

11.4 These terms and conditions shall be governed by the laws of England and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

 11.5 ABIS Excel-9 ASIN Numbers: B00HUV3OWS, B079SBM3M7 are not to be sold or shipped in any part of the USA. This is against our policy for any buyers, traders or resellers to use, ship and offer promotion of these products within the USA, United States Minor Outlying Islands and Virgin Island (U.S.). Any buyers, traders, companies or individuals promoting or supplying these units in the regions of USA will be liable for legal actions being taken against them. This may lead to further prosecution by the third party Patent owners who may hold you responsible for Trademark Infringement. ABIS is not going to take any responsibilities for your actions against our terms and conditions of our products and services. This may lead to further prosecution by the third party Patent owners who may hold you responsible for Trademark Infringement. ABIS is not going to take any responsibility for your actions against our terms and conditions of our products and services.